The elements of Quality Control/Quality Assurance outlined in this report are consistently employed at POLLUCON and are described in detail in our Quality Assurance Manual. This document includes our QA policy and Standard Operating Procedures (SOPs) for analysis methods and staff training protocols. The quality assurance objectives are translated into specific requirements for individual analyses and are written into all SOPs. Prior to beginning work using a given method, employees are instructed to read both the QA objectives and the relevant SOPs. Accompanied with hands-on training under the supervision of a senior analyst, the successful transfer of information is completed. Annual audits on technologists and analysts are performed to confirm compliance with SOP specifications.